At Stream Line Shopper, we are committed to providing you with a delightful shopping experience. We understand that sometimes, a product may not meet your expectations. Our Return and Refund Policy is designed to ensure that you can shop with confidence, knowing that your satisfaction is our top priority.
1. Eligibility for Returns:
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- The return must be initiated within 7 days of receiving your order.
2. Return Process:
- To initiate a return, please contact our Customer Support team at [support@streamlineshopper.com] within 7 days of receiving your order.
- Provide your order number, a brief reason for the return, and any relevant photos if applicable.
- Our customer support team will guide you through the return process, including providing you with the necessary shipping information.
3. Refund Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
4. Non-Returnable Items:
- Certain items are not eligible for return, including gift cards and downloadable software.
5. Exchanges:
- We currently do not offer exchanges. If you need a different item, size, or color, please initiate a return for the unwanted item and place a new order.
6. Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
7. Refund Timeframe:
- Refunds may take a few business days to reflect on your bank or credit card statement. If you haven’t received a refund after a reasonable period, please contact your bank or credit card company before reaching out to us.
8. Contact Information:
- For any questions regarding our Return and Refund Policy, please contact our Customer Support team at [support@streamlineshopper.com].
By shopping with Stream Line Shopper, you agree to and acknowledge our Return and Refund Policy.